Long Term Hiring In the Office Cleaning Industry
What should be the skill level of people engaged in commercial cleaning jobs? Most people would think it to be a no-brainer. Well, they are not at fault if they think so. It is undoubtedly a low skilled job that involves some rubbing and scrubbing by using detergents and cleaning products. Just what is required to press the buttons of some cleaning equipment that they use! It does not seem to be hard work at all and any Tom, Dick and Harry can do it even if it is for the first time that they may be doing it. That is what people feel about the job that is usually entrusted to any professional commercial office cleaning company in Tasmania.
High employee turnover
It might appear from above that employees of cleaning companies do not have any impact on the job quality. It seems that machines, gadgets, cleaning agents, even brooms, and brushes are more important than the people doing it. This is also the perception of many in the cleaning business. When attending sales calls, the marketing person highlights the superior quality of work by linking it to machines and chemicals. However, this is the biggest misconception that prevails in the industry and among customers too. This misconception can be attributed to the high turnover of the cleaning industry that is around 200%. It is just amazing how quick the door revolves for employees working in cleaning companies. The result is that cleaning companies find it almost impossible to build a lasting team comprised of trained people.
The need – long-term hiring
Against this backdrop, the issue of hiring employees for commercial office cleaning companies assumes much importance. Looking beyond the misconception, one would see how important employees can be for cleaning companies. Since it is a service, its quality depends not only on the job but also on the way it is done. It is all about maintaining good relationships with clients. Cleanliness is a perception and its quality cannot be measured. How good the job has been done depends, to a great extent, on the client’s perspective. This can be accentuated through a good relationship that cleaning company employees establish with clients. To build a good relationship, you need loyal and trained employees who have worked long term with the company.
It hurts the company
Frequent change of staff affects the quality of work as there is hardly any time to train people. Employees tend to leave even before they are trained. The misconception that the job can be done by anybody undermines its worth thereby attracting an inferior quality of people. Since there is a constant flow of new recruits, the spending on training goes up. High employee turnover actually translates into high customer turnover that should be avoided. Therefore, it is extremely important to pay attention to the quality of people recruited for office cleaning jobs. There are cleaning companies that have benefited from long-term hiring and have stuck to it. They focus on recruiting the right people who are willing to pay back to the company.
The right approach
Paying attention to employee hiring and retaining them holds the key to addressing the issue of high employee turnover.
- Recruit the right people through proper screening and background check.
- Emphasize on training them to make them understand that they are doing an important job.
- Create an interactive environment that allows the management to listen to employees and respond.
- Provide opportunities for their skill development, pay them well, and recognize their contribution.